guest article

Before you start a booking

Finish email, phone, guest terms, payment readiness, and identity checks before booking.

Guests should complete onboarding, verify email and phone, accept guest terms, add optional accessibility and preference details, and prepare a payment method before starting a booking. Support tickets can be opened when a blocker needs review.

Did this help?

Article feedback storage is ready for helpfulness ratings and comments as the support workflow matures.